Refund Policy
Thank you for choosing our store. Your satisfaction is very important to us. This refund policy explains how our refund process works.
Refunds
We accept refund requests within 30 days of purchase.
Refunds will be issued exclusively in the form of store credit, which can be used for future purchases.
We do not issue cash refunds, only store credit.
Conditions for Refund
- The product must be in its original condition and without signs of use, with no activation of the premium theme.
- The request must be made within the specified timeframe.
- Proof of purchase is required.
How to Request a Refund
To request a refund, please contact our customer support at contact@realtimethemes.com, providing your order number and the reason for the request. Refunds will be issued exclusively in the form of store credit.
Final Notes
This refund policy may be changed without prior notice. We recommend that you review this policy periodically. By making a purchase, you agree to the terms of this policy.
If you have any questions, please feel free to contact us.
Additional Fee
Thank you for choosing our store! To ensure the quality of our products and services, we apply an additional fee on each purchase made on our site. This fee is necessary to cover operational costs, such as payment processing and website maintenance.
Why an Additional Fee?
- For all themes, there will be an additional fee of $20 due to transaction costs for our company in Brazil.
- Quality of Service: The fee allows us to continuously maintain and improve the shopping experience, providing quality support and service.
- Secure Processing: We guarantee that your transactions are secure and fast, and this fee helps cover the associated costs.
- Sustainability: We invest in sustainable practices and improvements that benefit all our customers.
If you have any questions about this fee or any other aspect of your purchase, please feel free to contact us. We appreciate your understanding and support!
